Quality statement

We value our patients and their experience with us. We have several key values and beliefs that we endeavour to incorporate into our practice.

 

Our quality matters

We value our patients and their experience with us. We have several key values and beliefs that we endeavour to incorporate into our practice.

1

Communicating with clarity

You can ask questions about your care and actively participate in decision making to help us meet your needs and develop safe, quality healthcare for you and your family.

2

Choose Positivity

A positive mindset supports healing, and we aim to convey this through our staff while providing care recognised nationally and internationally.

3

Mindful & Respectful

You are our partner in planning, implementing and evaluating services and we will treat you with dignity and respect.

4

Integrity

We will show respect with appropriate conversations and empathy, and keep you informed of what needs to be done.

5

Ownership

Staff and consumers collaborate in goal-setting and feedback, with insights embedded into our treatment options.

6

Excellence

We will strive to meet your needs and expectations by listening, setting goals, having core values and providing education to staff and to you.