How we manage your privacy

Hunter Pain Specialists respect the rights of our patients to privacy protection and have developed a policy to protect that privacy in compliance with the Privacy Act 1988 and related legislation, such as the Australian Privacy Principles (APP).

Our policy is to inform you of:

If you feel we have breached any of the Australian Privacy Principles, please contact the Privacy Officer on 4985 1800 (Director of Business).

If you are dissatisfied with our response, you may refer the matter to the OAIC.
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218 Sydney NSW 2001
Website: www.oaic.gov.au

APP1 - Open and transparent management of personal information

We will generally collect personal information:

Personal and sensitive information we may collect includes:

We use personal details and health information:

APP2 - Anonymity and pseudonymity

Whilst it is not practicable to remain anonymous in the collection process, information provided to external organisations, is de-identified. It is an option to provide feedback anonymously.

APP3 - Collection of solicited personal information

Personal and sensitive information collected (see above in APP1), is used specifically to enable us to process your consultation and to conform to our reporting obligations.

APP4 - Dealing with unsolicited personal information

Any information collected which is not solicited, will be deleted or destroyed via confidential shredding.

APP5 - Notification of the collection of personal information

New patient forms contain a consent form explaining the use of personal information.

APP6 - Use and disclosure of personal information

Described in APP1 personal information is collected for an intended purpose. The exception is:

APP7 - Direct marketing

The use of personal information in direct marketing is only done with consent.

APP8 - Cross border disclosures

It is not likely that any information will be provided to an overseas recipient. However, if this is the case the recipient would be screened to ensure no breach of the APPs.

APP9 - Adoption, use or disclosure of government related identifiers

Government related identifiers may be used for electronic prescription services. Patient permission is required for other use.

APP10 - Quality of personal information

Personal information is kept accurate, relevant, up-to-date and complete.

APP11 - Security of information

The personal details and health information about patients is contained electronically. Access to records is restricted by:

Notifiable Data Breaches Scheme Amendment (Feb 2018) ensures we have a plan of management should this occur.

APP12 - Access to personal information

Patients may request access to personal information by writing to the Privacy Officer and a response will be generated within 30 days. Information is released at the discretion of our medical director by copying, summarising or through consultation, there is a small fee. In certain conditions, refusal may be an option, and this will be in writing. Any complaint may be directed to the Privacy Officer.

APP13 - Correction of personal information

Personal information may be accessed and corrected at any time by a patient using a “Request to Access or Amend” form.

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